Cancellation Policy for The Phoenix Web Designs
Web Design Project Cancellation
Upon signing a contract or proposal for web design services with The Phoenix Web Designs, a non-refundable deposit is required to secure the project. If either party cancels the project, the client will receive a refund for any fees paid beyond the deposit, minus any development costs already incurred at a rate of $75 per hour. Refunds for project cancellations will be processed and delivered within five business days of the cancellation date.Clients are responsible for submitting all necessary information and materials on time. Delays caused by last-minute or excessive changes may impact the project timeline. If the client is unresponsive for three months or more, or if progress cannot continue due to a lack of response, the project will be considered canceled. In such cases, the deposit is non-refundable, and the client is responsible for any hosting expenses incurred for the unfinished website.The remaining balance for the web design project is due within seven business days of completion. If full payment is not received within this period, The Phoenix Web Designs will consider the project terminated and reserves the right to retain any delivered work. Maintenance Contract Cancellation For maintenance service cancellations, clients must provide advance notice. Maintenance Accounts require 24-hour notice prior to the start of the next billing cycle. The billing cycle begins on the first of each month.Since web hosting and maintenance are provided on a monthly basis, no refunds will be issued for services already paid, regardless of when the client gives notice. Clients who prepaid for six or twelve months will not receive a refund for any unused portion if they cancel before the end of the term. All account cancellations take effect immediately upon receiving the client's cancellation request, at which time all files will be permanently deleted from the server. Clients must back up and remove any personal files before submitting a cancellation request, as The Phoenix Web Designs is not liable for deleted files.Please note that this cancellation policy may change without notice.